Report a complaint or to contact a Peace Officer
To report a complaint or to request service from Enforcement Services:
(403) 625-2248
The enforcement services complaint line is available 24/7. If a Peace Officer is not on duty when you call, the next available Peace Officer will be in contact with you should be in contact with you within 24 hours of them receiving the call.
Who should you contact?
When to contact Enforcement Services:
- Bylaw Concerns
- Animal Control Issues
- Nuisance Properties
- Noise Complaints
- Parking Complaints
- Municipal Traffic Concerns
- Abandoned Vehicles
- Off-Highway Vehicle Concerns
Contact RCMP When:
- You Suspect Crime
- Impaired Driving
- Assaults, Threats, Harassment
- Theft or Stolen Vehicle
- Suspicious Persons
- Minor Motor Vehicle Collisions
- Drug Activity
- Mental Health Concerns
Emergency
Call 9-1-1 for any of the following:
- There is an immediate threat to life.
- Medical Emergencies
- Fires
- Crimes in progress.
What happens when a complaint is received?
When a complaint is received, Officers follow a progressive enforcement process that emphasizes education, voluntary compliance, and problem-solving before enforcement action is considered. Each complaint is assessed on its own merits to ensure concerns are addressed appropriately and in accordance with applicable legislation or bylaws.
The Enforcement Process:
1. Complaint Received:
A concern is reported by a resident, agency, or officer observation and is reviewed to determine the appropriate response.
2. Investigation Conducted:
An officer gathers information, assesses the situation, and determines whether a bylaw or provincial offence may have occurred.
3. Education and Voluntary Compliance Sought:
Whenever possible, officers work with those involved to explain the requirements and achieve compliance without formal enforcement action.
4. Warning Issued (If appropriate):
If compliance is not achieved, a warning may be issued to provide an opportunity to correct the issue.
5. Enforcement Action Taken When Necessary:
When violations persist or circumstances warrant immediate action, officers may issue tickets, orders, or pursue other enforcement measures authorized by legislation.
6. Case Closure and Follow-Up:
Once the matter has been resolved, the file is closed. Follow-up inspections or monitoring may be conducted when required to ensure ongoing compliance.