Accountability & Communication

Strategic Priority 2.1: Accessible & Transparent Information

Objective: Ensure residents and businesses can easily access accurate, timely municipal information.

Key Initiatives:

·         Modernize the municipal website and digital communication platforms.

·         Expand self-service tools and public education resources.

KPIs & Measures:

·         Website uptime and accessibility compliance (Target: Minimum of 95%).

·         Number of online self-service transactions (Target: Positive trend).

·         Public inquiries resolved through digital platforms (Target: Positive trend).

·         Resident satisfaction with access to information (Target: Improvement year-over-year).